Our Managed I.T. Services.

Computer Setup & Repairs  |  Live Performance Monitoring  |  Equipment Troubleshooting  |  Network Setup  |  Dark Web Monitoring

What We Cover

All business plans include a base set of features and support. These are the services covered in our service plans for businesses whether you are a workstation or server customer. Additional features apply depending on the type of plan you are on. More details are available below.

GeneralIncluded
   Warranty StatusIncluded
   Hardware & Software DetailsIncluded
   Unauthorized SoftwareIncluded
   Network MappingIncluded
Network Coverage
   Firewall & Wireless Access Device ManagementIncluded
   Network ConnectionsIncluded
   Installation of New User DesktopsIncluded
   Network Performance MonitoringIncluded
Help Desk Support (Remote and On-Site)
   During Hours Remote SupportIncluded
   During Hours On-Site SupportIncluded
   After Hours On-Site SupportIncluded

What's Included for Workstations?

Workstations are the computers that you and your staff use to perform daily tasks in your business.

Workstation Services

Premier Services

  • Security 
    • Blacklisted Software 
    • Antivirus and  Software  Definitions
    • Periodic Audits for HIPAA compliance
    • Expired Passwords Monitoring 
    • Blacklisted Event Detection 
    • Windows Patch Management
    • Support Software Updates (Adobe Reader, Microsoft Office, etc….)
    • Hardware Tampering Detection 

Included

  • Performance 
    • Hard Drive File Fragmentation 
    • Hard Drive MFT Fragmentation
    • Low Memory Detection
    • High CPU Usage Detection
    • Startup/Background Processes
    •  Unauthorized Software Removal
    • Work with custom software providers (EMR/EHR, CRM, ect …) to install, maintain, and troubleshoot their products.

Included

  • Proactive Reliability 
    • Hard Drive Error Monitoring
    • Hard Drive SMART Stats Monitoring
    • Hard Drive Free Space
    • Hardware/Software Raid Failure Monitoring
    • Windows File Corruption 
    • Bad Process Detection 

Included

What's Included for Servers?

Servers are the central hubs that perform ongoing tasks, host software, or act as a communications point for your company.

Server Monitoring & Administration

Premier Services

  • Security 
    • Blacklisted Software 
    • Antivirus and Software Definitions
    • Expired Passwords Monitoring 
    • Periodic Audits for HIPAA compliance
    • Blacklisted Event Detection 
    • Windows Patch Management
    • Support Software Updates
    • Hardware Tampering Detection 

Included

  • Performance 
    • Hard Drive File Fragmentation 
    • Hard Drive MFT Fragmentation
    • Low Memory Detection
    • High CPU Usage Detection
    • Startup/Background Processes
    •  Unauthorized Software Removal
    • Work with custom software providers (EMR/EHR, CRM, ect …) to install, maintain, and troubleshoot their products.

Included

  • Proactive Reliability 
    • Hard Drive Error Monitoring
    • Hard Drive SMART Stats Monitoring
    • Hard Drive Free Space
    • Hardware/Software Raid Failure Monitoring
    • Periodic Backups
    • Windows File Corruption 
    • Bad Process Detection 
    • SQL Database Availability 

Included

  • Administration
    • Exchange Updates
    • User Updates (Removal/Addition)
    • Active Directory 
    • Novell Directory Tree

Included

Get Started with Superior Technical Solutions Today

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Online Systems Health Checkup

This checkup will take 2-5 minutes to complete and will help us determine a best course of action for you and your business.